Terms of Service

Johnny Rocket Plumbing & Heating, Inc. · Effective October 15, 2026

These terms apply when you request work from, receive messages from, or hire Johnny Rocket Plumbing & Heating, Inc. (“Johnny Rocket,” “we,” “us”), 49 Dudley St, Unit 1, Medford, MA 02155. Questions: (617) 655-4190 or johnnyrocket@jr-ph.com.

Text Messaging Terms

Program name. Johnny Rocket Plumbing & Heating customer text messages.

What we text about. When you give us your mobile number (for example on our online request form, in our client hub, or by phone), we may text you about your service: replies to your request, appointment confirmations and reminders, arrival and schedule updates, quotes, invoices, payment receipts and follow-up on your job. We do not send promotional texts unless you separately agree to receive them. By giving us your mobile number and agreeing to receive texts, you consent to service texts from us, which may be sent through an automated system. Consent to receive texts is not a condition of buying any service from us.

Message frequency. Message frequency varies with your job, typically a few messages per visit or project.

Message and data rates may apply.

Help. Reply HELP to any message, call (617) 655-4190, or email johnnyrocket@jr-ph.com.

To stop texts, reply STOP to any message (STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT also work). You will receive one message confirming you are unsubscribed, and no further texts after that. To start again, reply START or UNSTOP, or contact us.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Your information. We do not sell or share your mobile number or text messaging consent with third parties or affiliates for their marketing. See our Privacy Policy: https://www.jr-ph.com/privacy-policy/

Requests and Quotes

A request through our website, client hub, phone or text is not a booked appointment until we confirm a date and time with you.
Quotes cover the work written on them. Work not listed, or changes you ask for once work starts, are quoted or billed separately.
Prices on a quote are good for the period stated on the quote.

Scheduling

We give an arrival window for each visit and update you if it changes.
If you need to reschedule, call or text us as early as you can.

Payment

Residential work is due on receipt of the invoice. Commercial work is due within 30 days unless the quote or invoice states other terms.
Larger jobs may carry a deposit or payment schedule. When they do, it is written on the quote.
We accept check, Zelle, Venmo, bank transfer and card. Online payments are processed securely through our client hub. We never ask for card numbers by text or email.
Invoices not paid within 30 days of the invoice date accrue interest at 1.5% per month (18% per year) on the unpaid balance until paid.
If an account goes to collection, the customer pays the reasonable costs of collection, including attorney fees, to the extent the law allows.
We keep all lien rights available to us under Massachusetts law, including M.G.L. c. 254, until the work is paid in full.

Existing and Hidden Conditions

Our price is based on what we can see and access when we quote. If we open up the work and find hidden problems, such as damaged or corroded piping, failed shutoff valves, framing or venting issues, or work that is not to code, we stop and tell you. Extra work is priced and approved by you before we do it.
Older plumbing and heating systems can fail when they are worked on. We are not responsible for pre-existing conditions or for damage caused by existing piping, valves, fixtures or equipment that were worn, corroded or defective before we started.

Customer- and Builder-Supplied Items

When you or your builder supply fixtures, valves, trim, appliances or other materials, we install them as supplied. We are responsible for our installation work. The supplied item itself is covered only by its maker’s warranty.
If a supplied item is defective, wrong or incomplete, the labor to remove, return, replace or reinstall it is billed at our standard rates.

Access, Finishes and Hazardous Materials

Please give us clear, safe access to the work area and keep children and pets away from it.
Reaching piping sometimes means opening walls, ceilings or floors. Patching, painting and restoring drywall, plaster, tile, flooring or other finishes is not included unless it is written on the quote.
If we come across materials that may contain asbestos, mold, lead or other hazards, we stop work in that area until they are tested or removed by a qualified contractor, at the customer’s cost.

Limitation of Liability

To the extent the law allows, our total liability for any job is limited to the amount paid to us for that job, and we are not liable for indirect, incidental or consequential damages such as loss of use or lost income. Nothing in these terms limits any right you have under Massachusetts consumer protection law.

Permits and Code

We do our work to the Massachusetts plumbing and gas codes, and we pull permits and schedule inspections where the work requires them.

Email and Client Hub

Quotes, invoices and appointment details may also come by email or as a link to our client hub, where you can review and approve quotes, see appointments and pay invoices.

Changes and Governing Law

We may update these terms. The current version is always on this page with its effective date. These terms are governed by the laws of the Commonwealth of Massachusetts, and nothing in them limits rights you have under Massachusetts law.

Contact

Johnny Rocket Plumbing & Heating, Inc., 49 Dudley St, Unit 1, Medford, MA 02155
(617) 655-4190 · johnnyrocket@jr-ph.com · www.jr-ph.com