Privacy Policy

Johnny Rocket Plumbing & Heating, Inc. · Effective October 15, 2026

This policy explains what information Johnny Rocket Plumbing & Heating, Inc. (“Johnny Rocket,” “we,” “us”) collects when you visit www.jr-ph.com, request service, text or call us, or hire us, and how we use and protect it. Johnny Rocket Plumbing & Heating, Inc., 49 Dudley St, Unit 1, Medford, MA 02155 · (617) 655-4190 · johnnyrocket@jr-ph.com.

1. Information We Collect

Information you give us. When you request service, book a visit, approve a quote, pay an invoice, call, text or email us, we collect what you provide, such as your name, phone number, email address, service address, billing address, details and photos of the work you need, and messages you send us.

Job information. While we work for you we keep records of the job: quotes, invoices, visit dates, notes, photos of the work, permit and inspection records, and payments.

Payment information. Card and bank payments made online are handled by our payment processors. We do not store full card or bank account numbers.

Information collected automatically. When you visit our website we collect technical information such as your IP address, browser and device type, and pages viewed. We use cookies and similar technologies to improve the site and gather analytics. You can manage or disable cookies in your browser settings.

2. How We Use Your Information

To respond to your requests, schedule and perform work, and send quotes, invoices and receipts.
To contact you about your service by phone, text or email.
To pull permits, schedule inspections and keep the records Massachusetts requires for licensed plumbing and gas work.
To take payments, keep our books and meet tax and legal obligations.
To improve our website and understand how visitors find us.

3. Text Messaging

If you give us your mobile number and agree to receive texts, we send service texts about your request and your job: replies to your request, appointment confirmations and reminders, arrival and schedule updates, quotes, invoices, payment receipts and follow-up. Message frequency varies with your job, typically a few messages per visit or project. Message and data rates may apply.

To stop texts, reply STOP to any message. For help, reply HELP, call (617) 655-4190, or email johnnyrocket@jr-ph.com.

We do not sell, rent or share your mobile phone number or text messaging consent with any third party or affiliate for their marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. The only companies that handle your number are the service providers that deliver our messages for us.

More detail is in our Terms of Service: https://www.jr-ph.com/terms/

4. How We Share Information

We do not sell your personal information. We share it only as needed to run the business and do your work:

Service providers who work for us under their own privacy and security commitments: our scheduling, quoting and invoicing software (Jobber), our payment processors, our accounting software and accountant, our phone, text and email providers, and our website host.
Towns and inspectors when a permit or inspection requires your name and address.
Suppliers, manufacturers and trade partners when needed for your job, for example to order equipment, register a warranty, or coordinate an electrician or a rebate program you asked us to apply for.
When the law requires it, or to protect our rights, collect amounts owed, or respond to a legal process.

5. Website Analytics and Advertising

Our website uses Google Analytics and Google Ads to measure traffic and show our ads. These services may use cookies, web beacons and similar technologies on our site and other sites. Learn how Google uses this information: https://policies.google.com/technologies/partner-sites

You can opt out of personalized ads at https://adssettings.google.com/ or through the Network Advertising Initiative opt-out tool at https://optout.networkadvertising.org/

6. How We Store and Protect Information

We keep customer and job records in secure, password-protected business systems and limit access to the people who need it to do the work. We take reasonable measures to protect your information from unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, so we cannot promise absolute security. If we learn of a breach of personal information covered by Massachusetts law, we will notify you and the authorities as the law requires.

We keep job and payment records for as long as we need them for the work, warranties from manufacturers, permits, taxes and our legal obligations, and then delete or securely dispose of them.

7. Your Choices and Rights

You can ask to see, correct or update the information we have about you.
You can ask us to delete your information, except records we must keep for permits, taxes, payments or legal reasons.
You can stop texts at any time by replying STOP, and unsubscribe from any marketing email with the link in the email.

To make a request, email johnnyrocket@jr-ph.com or call (617) 655-4190.

8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

9. Changes to This Policy

We may update this policy. The current version is always on this page with its effective date.

10. Contact Us

Johnny Rocket Plumbing & Heating, Inc., 49 Dudley St, Unit 1, Medford, MA 02155
(617) 655-4190 · johnnyrocket@jr-ph.com · www.jr-ph.com